Requesting a Remark

If you believe your assessment or observation has been incorrectly marked, you have the right to raise this with your trainer and ask them to review their marking. In Nimbu, this review process is called a Remark. This article explains when a remark is appropriate, how to request one, and what happens after your trainer begins the review.

What's Covered in This Article

This article explains the remark process from your perspective as a student, including when it applies, how to raise a concern, and what to expect throughout.

• When You Can Request a Remark: The circumstances where a remark is appropriate.
• How to Request a Remark: How to raise the request with your trainer.
• What Happens After You Request: The steps your trainer takes once a remark begins.
• Timeline of the Remark Process: What to expect at each stage from request to outcome.

When You Can Request a Remark

A remark is appropriate when you believe a marking error has been made on a completed assessment or observation - that is, an activity that has already received a final result of Satisfactory (S) or Not Satisfactory (NS).

Situations Where a Remark May Be Appropriate

• You believe a question was marked incorrectly based on the marking criteria or assessment instructions.
• Your trainer's feedback does not reflect the content of your submitted answers.
• A result appears to have been recorded incorrectly, for example, an NS result despite all questions being answered correctly.
• You have evidence that your work met the required standard but was not credited as such.

Situations Where a Remark Is Not Applicable

A remark is specifically for addressing potential marking errors. It is not the same as a general appeal against a trainer's professional judgement. The following situations are handled differently:

• If your trainer has given you an NS result and you feel you need to improve your work, this is addressed through resubmission - not a remark. See the Resubmitting Your Work article.
• If you disagree with the overall standard required by the assessment, this is a curriculum concern to raise with your RTO's administration team.
• Assessments that contain only self-marking questions (multiple choice, true/false, selection) are graded automatically by the system. There is no trainer marking to review for these question types, and a remark is not available for them.

Important: Do not accept your unit result while you have an unresolved marking concern. Unit results that have been accepted by the student cannot be changed. Contact your trainer before clicking Confirm & Accept on any unit result modal.

How to Request a Remark

Unlike resubmissions and revisions - which are initiated by your trainer, a remark must be initiated by your trainer on their end. There is no button in the student interface to directly request a remark. Instead, you need to contact your trainer and ask them to review and remark your work.

Steps to Raise a Remark Request

1. Review your result and feedback: Open the assessment or observation from your unit and read your trainer's comments carefully. Make sure you understand the basis for the result before raising a concern.
2. Identify your concern clearly: Note the specific question or questions you believe were marked incorrectly, and why you believe your answer met the required standard.
3. Contact your trainer directly: Reach out to your trainer by email or through the communication channel your RTO uses. In your message, include:
   • The name of the assessment or observation.
   • The unit and class it belongs to.
   • The specific question(s) you believe were marked incorrectly.
   • A clear explanation of why you believe the marking does not reflect your work.
4. Follow your RTO's formal process if required: Some RTOs have a written appeals or complaints procedure that applies to marking disputes. Check with your RTO's administration team if you are unsure whether a formal process applies.

Tip: Keep your communication factual and specific. Providing clear, evidence-based reasoning for your concern will help your trainer understand your perspective and respond appropriately.

What Happens After You Request

Once your trainer agrees to conduct a remark, they will initiate the process from within Nimbu. Here is what happens on their end and what you will see on yours.

The Trainer's Process

1. Your trainer opens your completed assessment or observation result in Nimbu.
2. They select the Remark option and are required to enter a documented reason for reopening the marked work. This creates an audit trail.
3. Your activity status changes from S or NS back to TBM (To Be Marked).
4. All previous feedback and results are retained for your trainer to review, revise, or confirm.
5. Your trainer re-marks the relevant questions and assigns a new final result.

What You Will See

• While the remark is in progress, your activity status shows as TBM (To Be Marked).
• You will not be able to access or edit your submitted answers during the remark.
• Once your trainer completes the remark, your result is updated immediately.
• You will receive an in-app notification and an email informing you that your result has been updated.

Timeline of the Remark Process

The remark process does not have a fixed system-enforced timeline — it depends on your trainer's availability and your RTO's internal policies. The following is a general outline of what to expect.

Note: If you do not hear back from your trainer within a reasonable timeframe, follow up directly or contact your RTO's administration team. There is no automatic escalation in the system - you may need to follow your RTO's formal complaints and appeals process if the concern is not resolved through your trainer.

Related Articles

• Viewing Your Progress & Results
• Resubmitting Work